Refunds

Our refund and returns policy lasts 10 days. After you receive your wig and you are unsatisfied, you have 10 days to return it back to us. 10 days starts from the delivery date shown on the courier company website’s tracking page. After 10 days have passed unfortunately we do not accept returns

To complete your return, we require you First send us a minimum of 5 pictures and explain in detail the reasons for the return. After we receive your email, we’ll send you our return shipping address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@melinastore.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Return Fee

The return label or return shipping fee to Nigeria is paid by the buyer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@melinastore.com

Shipping returns

Shipping and delivery Time( 5-10 days Business days )

Melina store also considers your product’s safety very important, so we Partner with DHL international for the delivery and shipping of your orders. After we are through with the processing of your product it will be handed to DHL for shipping and delivery which should take between 5-10 business days.

Need help?

Contact us at {email} for questions related to refunds and returns.